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Customer Care & Support

Welcome to our Customer Care & Support Center. We are proud to provide our customers with extensive online documentation and support pages to help with any problem you may encounter. In addition, our 24/7 Live Chat support operators are standing by to provide additional assistance and answer any questions you may have. Please navigate through this support section using the navigation links on the left side of this page.

Technical Support & Billing

To reach tech support: login to your hosting control panel, once logged in click on the Support Center to submit a trouble ticket. Please make sure you have searched through our extensive user documentation located on the Support Center page. Additionally you can use our Live Help Chat System from your hosting control panel Or send E-mail to Support@RayaFar.com .

To contact billing please send an email to Billing@RayaFar.com . We can not assist billing enquiries through the phone. We require you to send billing enquiries through email for our records.

		Ask a Question (Open New Ticket)
		You can open a new case regarding your services with us. Please provide all detail information so we can attend to your case efficiently. This section also allows you to submit any feedback you may have. Your questions, testimonials, suggestions, and complains regarding our services are all welcome.

		Moving / Transferring from other Web Host (ZERO DOWNTIME!)
		This section provides instructions on moving your website to us from your current web host with absolutely no downtime.

		Browse Our Online Documentation
		This section provides documentation regarding each aspect of our web hosting operations, including our systems, platforms, and features. Here, you can browse thorough this documentation.

		Search Our Online Documentation
		This section provides documentation regarding each aspect of our web hosting operations, including our systems, platforms, and features. Here, you can conduct a thorough search through this documentation.

		Download Documentation
		This section allows you to download zipped HTML or PDF formats of our entire online knowledge base for fast offline viewing. All documentation regarding our website hosting and operations is contained within.

		Download Center
		This section provides sowftwares you need to create your site.

		Server Information
		This section provides server configuration critical information including our CGI path, Perl, PHP and .NET configurations, custom components to keep your script-based website running flawlessly.

		Frequently Asked Questions (FAQ)
		This section allows you to read through our most frequently asked questions and their answers. Most general hosting issues are covered in these FAQ.

		Submit Feedbacks
		This section allows you to submit any feedback you may have. Your questions, testimonials, suggestions, and complains regarding our services are all welcome.

		Network Status
		This section provides network status updates in real-time. Our network engineers will post details regarding persistent issues as soon as such details become available.

		Live Human Assistance
		Should you require the assistance of a live human operator, please do not hesitate to utilize our 24/7 Live Chat feature. You can start a live chat session at ANY TIME by clicking on the Live Chat icon located at the top-right corner of all our web pages. Should you choose to submit a support ticket, please use our online ticket system located in your hosting control panel. Simply go to the Support menu and click on the Submit Support Ticket link. Our knowledgeable technical support staff will respond to your inquiry within 6-12 hours of your submission.